Sometimes Loyalty Isn't a Good Quality

Have you ever noticed that companies are willing to offer you a pretty good deal to do business with them but the longer you stay with them the crappier service you get. It seems to me that the more loyal a customer is the more you're going to get ripped off. 

I'm thinking mostly AT&T from my experience. My parents have been loyal customers for years and not only do we have our land lines through them we do our internet and cellphones through them as well. Just recently I've started paying more attention to the phone bill and I couldn't believe how much it was the first time I saw it.

We used to get our second line for like $10 a month and one day they just decided to bump that up to I think it was $19. Not a huge deal but you take that extra $9 and figure out how much extra you would be spending in a year....$108. I don't know about you guys but I'm sure my dad could find somewhere else to spend that extra money. 

Just last month they stopped our internet and when I called about it I was told it was because nobody had payed the bill. Kind of unusual my dad keeps pretty good track of his bills and when every things due. Unless he doesn't have the money every things always paid in full and on time. 

When I told my dad that they messed with the internet because he hadn't paid the bill he was as surprised as I was. He had never received a paper bill for the month. Turns out that somehow it had been switched and they were sending our bills through email. Well everyone in my house knows that my dad pays the bills and my dad can hardly work a computer let alone email. There's no way he switched it and my mom couldn't have done it because she loves having the phone and internet and in order to keep that my dad has to get that paper bill. 

When we finally received the paper bill they were about to turn our phones off. By that time my dad had already paid all the other bills and with work being slow right now he didn't have the money to pay the phone bill. 

They messed up we didn't get the bill on time and now our phones don't work. Awesome isn't it!

Another company that hard core rips you off if you stay loyal is Comcast. Ever see those deals on TV where you get a great deal on TV and internet if your just signing up. Well stay with the company for awhile and that goes right out the window. You'll be paying way more in no time. 

Why are companies so interested in gaining more customers when they don't provide good service to the customers they already have?